Walk away!

DON'T BE AFRAID TO WALK AWAY from a confrontation.You're not a coward or a shirker.
Sometimes disengagement is appropriate, particularly when emotions  are running high.
Every situation is different.It's helpful to tell the person before you leave that now is not the time to discuss the matter, that you'll talk when you've both calmed down.

Language is important!

IF YOU CAN ALWAYS SPEAK IN  'I', 'ME' and 'My' Terms in a painful situation , You'll avoid blame and abuse.By not antagonising the other person,you'll be able to prolong the communication.If you use 'I','Me' and 'MY' you'll get in touch with what you really think and feel.You'll give the other person a chance to understand where you're coming from.

Listen!

DO YOU HEAR what your 'opponent ' has to say or are you concerned with your next sentence?
If the latter is the case, you won't move from your belief in the rightness of your position.Because you don't listen, you're inclined to misinterpret.If you're too busy following the line of your own argument  you've lost you way.It won't advance you.It will only entrench you.Listen and learn.

Change your mind!

THE SIMPLEST WAY TO SOLVE A PROBLEM may be to change your mind about it.What prevents you from changing your mind?It's often pride and ego and a sense  of false loyalty or honour about the position  you've taken.Don't take yourself so seriously.Give yourself permission to change your mind.

We're all human!

WHEN YOU'RE IN CONFLICT with someone and you've both dug yourselves into intractable positions, it's useful to remember that the person you're facing is a living, breathing, at times fearful and insecure human being not a devouring monster.Don't demonise.It makes you a victim and it encourages fear.

Reconciliation!

AFTER FORGIVENESS comes reconciliation.Reconciliation means moving from a position of hostility to a state of friendship and agreement.It involves reaching out.It brings peace and harmony.It restores balance.Reconciliation provides a firm foundation so you can move on from a position of strength.

Wisdom grows from experience!

WHEN YOU'RE  IN  A  TROUGH  and can't find a way out, remember that it's usually not until you're pushed that you learn.You have the opportunity to grow from a painful experience, so don't deny or reject new experiences.Let them bring you wisdom, and make your life easier.