I'm Sorry!

THINK CAREFULLY.Are you the type of person who finds it difficult to apologis  because you don't want to lose face?Or do you say:I'm Sorry'out of fear or a sense of over-responsibility?An apology can work wonders, but only if you really mean it and only if you're not secretly resentful or also demanding an apology from the order person.It's no good having a qualified apology either ( 'I' m Sorry but you...............')